Interpersonal Skills

Strong interpersonal skills are a key to success, right? Yet it’s that “inter” part that gets tricky. How can you assess skills that by their very nature depend on other people’s perception? Even if you asked the people around you, would they give it to you straight? They will if they can do so anonymously.

It starts with BPA360 assessment. The assessment will encompass your peers and will seek to gain their impressions of you. This is your opportunity to allow your team to provide anonymous feedback on how they experience interacting with you. It is not about how smart you are or how nice you might be. The BPA360 assesses how you are perceived across eleven behavioral constructs including: verbal and non-verbal communication, conflict resolution, leadership, listening skills, teamwork skills, goal orientation, and decision-making. The BPA360 establishes where you are now so you can target the skills to take you where you want to be.

The detailed feedback profile you receive using the BPA360 assessment gives you the starting point for change. Then Work My Plan provides action-oriented lessons to help you begin improving your skills immediately. Work My Plan creates a personalized self-coaching plan for improving skills based on your individual feedback profile.

The plan identifies the skills that people around you perceive as strengths. In fact, some of your skills may be so well developed that the system identifies them as part of your mastery skills. Work My Plan also identifies any skills perceived as weaknesses. While you may not be able to turn these into competitive advantages, you can improve and reduce the self-limiting effect of any underdeveloped skills.

Action-oriented lessons are the keys. Work My Plan addresses skill improvement in the actual contexts you Experience. Ever find yourself repeating the same scenario with the same person at work or at home? Work My Plan helps you learn replacement behaviors to apply in the exact situations you wish to affect.

Behavior is learned. Behavior can be changed. You can send your next interaction on a completely different trajectory by reviewing your hooks, cues, and replacement skills. Work My Plan prepares you to move beyond mistaken behaviors. You’ll be amazed at the difference as you consciously apply new behaviors in future situations. Your team will notice. Your boss will notice. You will notice.

Problem Solving Skills

Are you a go-to problem solver? We all like to think of ourselves as problem solvers. And if determination alone made for a talented problem solver, then we’d all be great. The fact is effective problem solving involves specific behaviors. The good news is that these behaviors can be learned.

You can improve your problem solving effectiveness. And we’d like to help. Beginning in January 2009, Boomer Consulting, Inc. will offer an online skill development system that helps you improve the skills that will distinguish you as an effective problem solver. You’ll learn about defining the problem and identifying problem parts. You’ll also learn about problem analysis and how to construct integrated solutions.

As always, the starting point for change involves first understanding where you are now. So the Boomer Consulting, Inc. learning system will begin by assessing your current problem solving skills. Since most problem solving situations require teamwork, the system will collect and aggregate anonymous feedback from your associates.

You’ll also complete a self-assessment. Once your results are ready, you’ll be able to compare how team members and associates perceive your skills with how you perceive your own skills. You’ll receive a detailed feedback profile that will serve as a starting point for change.

Based on your individual feedback profile, the system will create a personalized self-coaching plan for improvement. The plan will include action-oriented lessons to help you consider problem solving in the exact contexts you Experience. You’ll learn the specific skills you can use to improve your reputation as a go-to problem solver.

Performance Skills That Count

What is the BPA360 assessment? Think of the BPA360 as a way to ask the people around you for feedback on your basic behaviors. The survey tool invites the people around you to provide anonymous feedback on how they experience interacting with you.

It is not about how smart you are or how nice you might be. The BPA360 assesses how you are perceived across eleven behavioral constructs including: verbal and non-verbal communication, conflict resolution, leadership, listening skills, teamwork skills, goal orientation, and decision-making. BPA360 establishes where you are so that you can target the skills to take you where you want to be.

How does it work?
You choose 5-10 people who interact with you enough to be familiar with your behaviors. You supply the name, e-mail address, and relationship of each person you want the system to survey. The system automatically sends an e-mail invitation to each person. The invitation comes from you and asks them to help you by providing honest anonymous feedback about you.

People are more willing to provide the kind of honest assessment you need when they can do so anonymously. For this reason you will not receive the direct results from any individual’s survey. Instead, the detailed feedback profile is an aggregate of the group’s responses. This way each individual’s feedback remains completely anonymous. The system also includes a self-survey. At a glance you can compare how others perceive you with how you perceive yourself. Your detailed feedback profile lets you know where you are now. The feedback targets what you can learn – behaviors. It provides a starting point for making deliberate change.

Tip

Improving your interpersonal skills will help you retain good people. Improving your interpersonal skills will help you create the kind of supportive and productive work culture that makes people want to be a part of your team. It all begins with you. Use the BPA360 to get your starting point for change. Improve your interpersonal skills and watch what happens. Your team members will notice. Your boss will notice. You will notice.

Tip

The interactions you have with people are important. So are the interactions you may be missing ... think about the interactions you’re not having. How often do your non-verbal skills inadvertently stifle healthy discussion among your team? How often might someone avoid asking you for clarification because they are uncertain about how you’ll react or because they are just not comfortable enough to ask for your help? And who knows how often your name fails to come to mind when management is considering promotions. No way to tell. But one thing is certain: improving your interpersonal skills will improve your success in such situations.

Tip

Think you don’t want to know how people perceive you? Think again. Others are talking about you anyway. Whether you display impressive behaviors or annoying behaviors, the people you work with notice. In fact, you may be the only person outside the loop when it comes to how others perceive your strengths and weaknesses. So why not close the loop?